End User License Agreement (EULA)
Last updated: March 28th, 2025
This End User License Agreement (hereinafter referred to as “this Agreement”) a legal agreement between you and [DocuAgile Pte. Ltd.] and its affiliates (collectively as “we,” “us,” “our,” or “Company”). This Agreement governs your access , download, install, and use “PDF Agile” (“Agile” or “Product”)，and its related website (collectively referred as “Services”).We prepared the “PDF Agile END USER LICENSE AGREEMENT”（EULA） to help explain the terms that apply to your use of the Service.
THIS IS A LEGAL AGREEMENT. PLEASE READ THE FOLLOWING TERMS CAREFULLY BEFORE USING OUR SERVICES. BY DOWNLOADING, ACCESSING, OR USING PDF AGILE, OR BY CLICKING “ACCEPT” IN RESPONSE TO THIS AGREEMENT, YOU ARE AGREEING TO THE TERMS OF THIS AGREEMENT, AS WELL AS ANY OTHER POLICIES OR SERVICE RULES THAT HAVE BEEN PROVIDED TO YOU. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT DOWNLOAD, ACCESS, OR USE OUR SERVICES.
1. General
Functionality
The "PDF Agile" software suite (the "Software") provides functionalities including but not limited to:
(a) PDF Document Viewing - Rendering and display of Portable Document Format (PDF) files compliant with platform-specific rendering behaviors on [Windows] operating systems.
(b) Content Modification Tools - Editing capabilities for text, images, and annotations within PDF files;
(c) Format Conversion Services - Transformation of PDF files to/from other document formats (e.g. DOCX, XLSX, PPTX) through proprietary algorithms;
(d) Additional Features - Functionalities as implemented in the product interface during the effective subscription period.
Service Description
All features are provided:
(a) On an "as-available" basis without uptime guarantees unless stated in a separate Service Level Agreement (SLA);
(b) With dynamically adjustable feature sets based on user subscription tiers.
CHANGES TO THE SERVICES
WE MAY MODIFY THESE TERMS OF SERVICE FROM TIME TO TIME. IN THE EVENT OF MATERIAL CHANGES TO THESE TERMS, WE WILL NOTIFY YOU BY POSTING THE REVISED TERMS ON THE WEBSITE PRIOR TO THE EFFECTIVE DATE OF SUCH AMENDMENTS. IF YOU DO NOT AGREE TO THE PROPOSED CHANGES, YOU MUST DISCONTINUE YOUR USE OF THE SERVICE BEFORE THE REVISED TERMS TAKE EFFECT. YOUR CONTINUED USE OF THE SERVICE FOLLOWING THE EFFECTIVE DATE OF THE UPDATED TERMS SHALL CONSTITUTE YOUR ACCEPTANCE OF AND AGREEMENT TO BE BOUND BY THE MODIFIED TERMS.
DEFAULT PDF HANDLER SETTING
WITH YOUR EXPLICIT CONSENT DURING INSTALLATION OR FIRST LAUNCH, PDF AGILE MAY BE SET AS YOUR SYSTEM'S DEFAULT APPLICATION FOR OPENING PDF FILES. YOU RETAIN FULL CONTROL TO MODIFY OR RESET THIS PREFERENCE AT ANY TIME THROUGH EITHER:
(A) THE "GENERAL SETTINGS" MENU WITHIN PDF AGILE; OR
(B) YOUR OPERATING SYSTEM'S DEFAULT APPS CONFIGURATION PANEL.
THIS FUNCTIONALITY IS PROVIDED AS A CONVENIENCE FEATURE AND DOES NOT AFFECT THE CORE LICENSING RIGHTS UNDER THIS AGREEMENT.
More information.
For more information about the PDF Agile, please contact customer support.
2. License
Licensing
The Company grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Product and download, install, access, and use the Mobile App and Software for your own personal, non-commercial purposes only. If you wish to use the Software for commercial purposes (or other unauthorized purposes), you must acquire separate written permission from the Company to do so.
License Restrictions
You shall not, nor permit others to:
(a) Modify/Create Derivatives：Alter, adapt, reverse engineer, decompile, or create derivative works from the Software or Documentation, except to the extent expressly permitted by applicable mandatory laws;
(b) Redistribution：Sublicense, rent, lease, loan, or commercially exploit the Software without authorization, including use in service bureau or time-sharing arrangements;
(c) High-Risk Use： Deploy the Software in systems where failure could cause personal injury, environmental damage, or operational risks (e.g., nuclear facilities, aircraft, life support systems);
(d) Version Control： Use superseded versions after receiving upgrades unless expressly permitted;
(e) Intellectual Property： Remove or obscure any copyright/trademark notices in the Software;
(f) Installation Scope： Install on additional devices beyond licensed quantities without prior written consent;
(g) Circumvention： Bypass any technical protection measures or use the Software for unlawful purposes.
Export Compliance
You agree not to use, export, re-export, transfer, or make the Software available in any manner that violates applicable export control laws and regulations of the European Union, United States, Japan, India, or other relevant jurisdictions, including but not limited to restrictions on dual-use technologies, embargoed destinations, prohibited end-users, or military applications.
Third Party Website
You acknowledge and agree that the availability of the Service may be dependent on third party websites from which you download the Service. You acknowledge that these Terms of Service are between you and the Company. and not with the applicable Third Party Websites. Each Third Party Website may have its own terms and conditions to which you must agree before downloading the Service from it. You agree to comply with, and your license to use the Service is conditioned upon, your compliance with, the applicable Third Party Website terms and conditions. To the extent that other terms and conditions from the applicable Third Party Website are less restrictive than, or otherwise conflict with, the terms and conditions of these Terms of Service ,the more restrictive or conflicting terms and conditions in these Terms of Service will apply.
Automatic software updates
The company may adjust, improve or alter the functionality and service content of this product from time to time to continuously optimize the user's intelligent service experience. Some minor updates may be automatic and you will receive any reminder. Any updated or future versions of the Services are also subject to this Agreement.
3. User Account
Account registration
When using the paid features of this product, you may be asked to register an account（You do not need to register an account to use the free function）. The company may limit your use of the product until you have completed the necessary registration procedures. When registering an account, you must provide the company with legal and accurate personal information, and update it at all times to keep the personal account information accurate and complete. Please note that your account may not be used for any illegal or fraudulent purposes. You may not sell, rent or otherwise transfer the account to a third party or authorize a third party to use it illegally; otherwise, the Company has the right to cancel your account unilaterally without advance notice.
Account security. You should keep your account and password properly.
If you have suspect that your login information has been compromised, then you must notify Company immediately. You are responsible for all actions performed under your account.
4. Acceptable Usage and Behavior
Definition & Ownership
"User Content" means all materials created, uploaded or processed through the Services. You retain ownership but warrant that such content that you create when you use the Services . You are solely responsible for your Content and ensuring that it does not infringe on any third party intellectual property, privacy, or other legal rights. The Company will assume no liability for your generation or use of your Content.
Acceptable Use
You agree not to use the Services to:
(a) Create/Share Harmful Content:
（i）Defamatory, abusive, harassing, threatening, or discriminatory material
（ii）Fraudulent, deceptive, or intentionally misleading information
（iii）Obscene, vulgar, or sexually explicit content without legitimate purpose
(b) Violate Rights:
（i）Infringe intellectual property or privacy rights (including unauthorized use of personal data)
（ii）Circumvent technical protection measures or violate security protocols
High-Risk Prohibitions
Software may not be used with content that:
(a) Supports operation of critical infrastructure (e.g., nuclear facilities, medical devices);
(b) Promotes illegal activities or harms Licensor's reputation.
Consequences
Violations may result in:
(a) Immediate account termination;
(b) Legal liability for damages;
(c) Reporting to authorities where required by law.
Usage Fees
You are responsible for the any costs associated with accessing or using the Services, including but not limited to personal communication or information fees charged by third parties, such as telecommunications or mobile communication providers.
5. Ownership and Intellectual Property
Intellectual Property
This product is protected by intellectual property laws in all applicable countries, including copyright law, trademark law, and patent law. All rights not granted to you are retained by the company. You may not remove the company's trademark or other rights notices from this product. All suggestions or feedback provided by you to the Company with respect to the Services shall be the Company’s property. The Company may use, copy, modify, publish, or redistribute the submission and its contents for any purpose and in any way without any compensation to you.
Ownership
The Software and all copyrights, trade secrets, and other intellectual property rights associated therein are the exclusive property of the Company and its licensors. The Software has not been sold to the you, and you are not entitled to any rights other than those provided for in this Agreement.
6. Term and Termination of this Agreement
Term.This Agreement is effective from the date you first use the Services and shall continue as long as you use the Services or the Agreement is terminated by you or the Company.
Terminated by you. You may terminate this Agreement at any time by ceasing your access and use of the Services.
Termination by the company. If the Company has reason to believe that you violated any of the terms of this Agreement, the Company can terminate this Agreement unilaterally without prior notice. The Company can also terminate this Agreement with written notice to you.
Surviving terms. Sections 2.2, 5, 7, 8, 9, 10, 11, 12, and 13 survive the termination of this Agreement.
7. Indemnification
Indemnification. To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Company, its affiliates, third-party partners, and their directors, officers, agents, employees, and agents, for any losses, costs, liability, and expenses (including but not limited to court costs, legal fees, awards, or settlements) relating to or arising out of your use of the Services, including any breach by you of this Agreement.
8. Warranty Disclaimer
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY AND CONDITIONS OF ANY KIND, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE TITLE, QUIET ENJOYMENT, ACCURACY, AND NON-INFRINGEMENT OF THIRD-PARTY RIGHTS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY, RELIABILITY, TIMELINESS OR COMPLETENESS OF THE SERVICES’ CONTENT, ANY THIRD PARTY DISPLAYED OR LINKED BY THE SERVICES, OR ANY OTHER INFORMATION DISPLAYED ON THE SERVICES. THE COMPANY DOES NOT GUARANTEE ANY SPECIFIC RESULTS FROM THE USE OF THE SERVICES.
WE ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (A) ERRORS, MISTAKES OR INACCURACIES OF CONTENT, (B) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (C) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (D) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (E) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (F) ANY ERRORS OR OMISSIONS IN THE SERVICES OR ANY CONTENT, OR (G) ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES.
WE CANNOT GUARANTEE AND DO NOT PROMISE ANY SPECIFIC RESULTS FORM USE OF THE SERVICE. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS AGREEMENT.
YOU AGREE THAT YOUR USE OF THE SERVICE WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND EACH OF OUR ADVERTISERS, LICENSORS, SUPPLIERS, OFFICERS, DIRECTORS, INVESTORS, EMPLOYEES, AGENTS, SERVICE PROVIDERS, AND OTHER CONTRACTORS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES AND YOUR USE THEREOF.
9. Limitation of Liability
TO THE EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST CONTENT OR OTHER DATA ARISING FROM YOUR USE OF THE SERVICES OR CONTENT.
10. Privacy and Confidentiality
The Company will collect, use, and store your information, including your Content, to achieve the purpose of this Agreement, continuously optimize the user experience, and provide users with more personalized and intelligent content and services, the Company will collect your personal information and non-personal information. For more information about how we handle your data, please read our Privacy Policy, which forms part of this Agreement.
All personal information given to the Company will be kept confidential, subject to the terms of the Privacy Policy, with the following exceptions: (1) the Company reserves the right to fully cooperate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or release the information of a customer, (2) the Company reserves the right to release a Customer’s personal identifying information and any other information when we reasonably believe such disclosure is appropriate to comply with applicable law, to enforce any of our contracts or agreements, to protect the right, property or safety of our customers, in response to a governmental authority request or legal process, or for purposes of fraud protection. By accepting this Agreement, you waive all rights and agree to hold the Company harmless from any claims resulting from any action taken by us during or as a result of its investigations and/or from any actions taken as a consequence of investigations by us or law enforcement authorities.
11. Arbitration Agreement
Please Read This Following Clause Carefully. It May Significantly Affect Your Legal Rights, Including Your Right to File a Lawsuit in Court.
Initial Dispute Resolution. We are available by email at [support@pdfagile.com] to address any concerns you may have regarding your use of the Service. Most concerns may be quickly resolved in this manner. Each of you and the Company agree to use best efforts to settle any dispute, claim, question, or disagreement directly through consultation and good faith negotiations which shall be a precondition to either party initiating a lawsuit or arbitration.
Binding Arbitration. If we do not reach an agreed upon solution within a period of thirty （30）days from the time informal dispute resolution is pursued pursuant to section “initiate Dispute Resolution”above，then either party may initiate binding arbitration. Any dispute, controversy or claim arising out of or relating to this Agreement, including the validity, invalidity, breach or termination thereof, shall be settled by Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The number of arbitrators shall be three unless parties agree on a sole arbitrator. The arbitration shall be conducted in English language. The arbitral award shall be bounding and final.
Class Action Waiver. You and the Company each further agree that any arbitration shall be conducted in your respective individual capacities only and not as a class action or other representative action, and you and the Company each expressly waive your respective right to file a class action or seek relief on a class basis. If any court or arbitrator determines that the class action waiver set forth in this paragraph is void or unenforceable for any reason or that an arbitration can proceed on a class basis, then the arbitration provision set forth above in Section “Agreement to Binding Arbitration Above” shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate disputes.
12. Governing Law and Venue for Litigation
Governing law. This Agreement and all matters arising out of or relating to this Agreement shall be governed by and construed in accordance with the laws of Hong Kong, without reference to conflict of laws principles.
13. CONTACT INFORMATION
ALL QUESTIONS, NOTICES, REQUESTS OR REQUESTS REGARDING THIS AGREEMENT AND THE PRIVACY POLICY SHALL BE SENT TO THE COMPANY:
FOR TECHNICAL SUPPORT: [SUPPORT@PDFAGILE.COM];
LEGAL NOTICES SHALL BE SENT TO: [10 ANSON ROAD #28-18 INTERNATIONAL PLAZA SINGAPORE (079903)].
14. REFUND
WHEN YOU PURCHASE OUR PAID SERVICES, NO MATTER WHICH PLAN YOU CHOOSE, WE SUPPORT 30-DAY MONEY BACK GUARANTEE. YOU CAN READ ABOUT OUR DETAILED REFUND PROCESS BY READING THE REFUND POLICY.
TO REQUEST A REFUND, YOU CAN EMAIL SUPPORT@PDFAGILE.COM WITH THE FOLLOWING INFORMATION:
(A) YOUR NAME
(B) YOUR PDF AGILE ACCOUNT NUMBER
(C) SUBJECT (SELECT REFUND)
(D) INFORMATION (SPECIFIC REASON FOR REFUND/SCREENSHOT)
ONCE WE HAVE APPROVED YOUR REFUND REQUEST, WE WILL PROCESS YOUR ISSUE, WHICH MAY TAKE SEVERAL BUSINESS DAYS.
HOW REFUNDS ARE PROCESSED DEPENDS ON YOUR ORIGINAL PAYMENT METHOD. FOR EXAMPLE, IF YOU PAID WITH A CREDIT OR DEBIT CARD, THE REFUND WILL BE SENT TO THE ISSUING BANK. DEPENDING ON YOUR BANK, IT MAY TAKE 5-10 DAYS FOR THE REFUND TO ARRIVE.
ONCE A REFUND IS ISSUED, THE CORRESPONDING LICENSE WILL BE DEACTIVATED.
15. Miscellaneous
Entire agreement. Except as stated herein, this Agreement constitute the entire and exclusive agreement between you and the Company regarding your use of the Services. This Agreement supersedes and replaces any and all prior oral or written understandings or agreements between you and the Company regarding your use of the Services.
Force majeure. The Company will not be responsible for any failure to perform its obligations under this Agreement due to circumstances beyond its reasonable control, including, without limitation, acts of God, war, riot, terrorism, embargoes, acts of civil or military authorities, fire, flood, or accidents.
Assignment. Neither the rights nor obligations arising under this Agreement may be assigned by you, and any such attempted assignment shall be void and have no effect.
No waiver. Failure by either party to this Agreement to enforce this Agreement does not constitute a waiver of the right to enforce this Agreement.
Severability. When any provision of this Agreement is held to be invalid or unenforceable, the terms shall be deemed modified to be valid and enforceable to the maximum extent permitted by law. If the term cannot be so modified, then the term shall be considered omitted and the remaining terms will still be valid and binding.